SMS Consent & Messaging Policy
Note: This policy applies to businesses using ServSmart to message their own customers. For ServSmart's platform SMS sent to tenant account owners, see servsmart.app/legal/sms-opt-in-example. — This page explains how SMS messaging works on ServSmart: who sends messages, the types of messages sent, how customers opt in, and how to opt out at any time. ServSmart is a software platform used by independent home- and field-service businesses to communicate with their own customers.
Who Sends the Messages
Messages are sent by independent service businesses (“businesses”) that use the ServSmart platform to run their operations — for example a lawn-care, pressure-washing, pest-control, or handyman company. ServSmart provides the software; the business is the sender and controls who it messages.
Every message identifies the sending business by name so recipients always know who is contacting them.
Types of Messages We Send
Messaging is transactional and service-related. Typical messages include: appointment reminders and scheduling confirmations; “on my way” / arrival notifications; payment confirmations and invoice notices; service updates and follow-ups; and review requests after a completed job.
We do not send unsolicited marketing or promotional messages without separate, explicit consent.
How Customers Opt In
Customers provide their phone number and consent to receive SMS through one of these points, each of which presents clear consent language before submission: a contact or quote-request form on the business's ServSmart mini-website; the customer portal sign-up; the online booking widget; or a lead-intake form.
Consent is never pre-checked or bundled with unrelated terms, and a phone number is never required to receive non-SMS service.
Sample Opt-In Disclosure
Opt-in forms present language equivalent to the following before a customer submits their number:
“By providing your phone number, you consent to receive SMS messages from {business name} for service updates and appointment reminders. Message and data rates may apply. Message frequency varies. Reply STOP to opt out or HELP for help.”
Sample Messages
Appointment reminder: “Hi Maria, this is White Harvest Lawn Care. Reminder: your lawn service is scheduled for Fri Jun 26 between 9–11am. Reply STOP to opt out.”
Invoice / payment: “Hi Maria, your invoice INV-1042 for $160 from White Harvest Lawn Care is ready. View & pay: <secure link>. Reply STOP to opt out.”
Review request: “Thanks for choosing White Harvest Lawn Care, Maria! If you have a moment, we'd appreciate a quick review: <link>. Reply STOP to opt out.”
How to Opt Out
Recipients can opt out at any time by replying STOP to any message; this immediately stops further SMS from that business. Replying HELP returns contact information. Customers with a portal account can also manage messaging preferences in the portal.
Opt-out requests are honored automatically and promptly across the platform.
Our Compliance Commitments
Businesses on ServSmart agree to: obtain proper consent before messaging; send only during reasonable local hours; send only transactional/service messages unless the recipient has explicitly opted in to marketing; honor STOP and other opt-out requests; and comply with the TCPA, CTIA guidelines, and carrier requirements.
ServSmart enforces opt-outs platform-wide and may suspend any business that misuses messaging.
Contact
Questions about messaging or this policy: support@servsmart.app.